Warranty & Guarantee

Warranty and Guarantee of WIWE

WIWE Warranty & Guarantee

2 years warranty and 14 day money back guarantee.


myWIWE guarantees that the product ordered on the website https://mywiwe.com.au are free from any material or production defects.

We offer a 14 day money-back guarantee. If the product purchased is in a technically objectionable condition (incomplete, broken, not working or does not work appropriately) the buyer can return the product within 14 days of the receipt thereof.

See the Return of Product section below.


In case of lack of conformity of the company operating the webshop you may enforce claims of warranty against the business entity according to the rules of the Australian Consumers Act.

After receiving the product buyer shall inspect the product and notify any eventual defect to myWIWE Australia immediately. Failure to advise may result in the Guarantee or Warranty being voided.

The liability assumed in guarantee of Sanatmetal Kft. does not extend to the damages occurring during delivery, or to any damages arising directly, indirectly or consequently from the use of replacement parts or accessories not approved.

In case manufacturer’s defect is verified the product will be replaced automatically. The products returned after 14 days will be forwarded to the repair service of Sanatmetal Kft..

Sanatmetal Kft – as distributor and manufacturer – undertakes 24 -month warranty from the issue date of the WARRANTY CERTIFICATE for the WIWE product distributed and manufactured by it (according to Government decree Nr. 151/2003 (IX.22.).

The claim for warranty shall be made in writing (via e-mail or letter) by buyer to myWIWE Australia. The product shall not be used from the first notice of the defect until the completion of the repair. Seller shall not be made liable for damages in any way occurred due to the continued use of the defective product.

The warranty shall become void:

  • If the defect was caused by improper use: accident wilful damage, damages caused by household and other animals, not regular cleaning and cleaning with improper cleaning supplies, modification, unprofessional handling, improper storage, acts of God, overuse.
  • If the rules of the user’s manual are not observed.
  • It also causes the loss of the guarantee if the manufacturing number, guarantee label intended to identify the product are removed, overwritten, or damaged.
  • If the defect was caused improper storage, direct sunlight, extreme temperature, corrosion, dirt, sand, high humidity, water or other liquid, acts of God.
  • If the manufacturing number is not the same as the number indicated on the warranty certificate.
  • If the defects of the equipment were caused by external mechanical or chemical effects.

In order to prevent improper handling we include a user’s manual. Please observe the provisions thereof, as we do not undertake warranty for any use different from as specified in the user’s manual, the repair cost of these shall be borne by buyer even during the warranty period.

The cost of returning the product shall be borne by buyer if the product is sent back due to the reason specified above.

Contact Support

If you need to contact us about the condition of your WIWE or have concerns about Warranty or the Guarantee, please either call us on 1300 MY WIWE (1300 699 493) or use the Contact Page

Return of Product

Warranty Return

After confirming that the product is faulty and is to be returned please ensure that the RA number given by support is on the box. This will ensure that the return is processed quicker.

Money-Back Gurantee Return

If the product is being returned using the 14 days money-back gurantee the item must be returned with all items undamaged. If the item is returned damaged a restocking fee may be charged. Refunds are not processed until the item has been returned and verified to be complete and undamaged.

ARTG Listed


The WIWE is listed with the ARTG as a Class IIa Medical Device.

Easy to Use

Free APP

The WIWE is easy to use with the Free APP.


14-days money-back guarantee

The WIWE comes with a 14-days money-back guarantee.

Medical Advice

Seek Professional Advice

The WIWE is not a replacement for medical advice. Always seek professional medical advice.

Health Insurance

Medical Devices

Most Australian Health Insurance allows you to claim for medical devices. Check if you can.

Buy Now Pay Later

Payment Options

We offer a range of payment options such as AfterPay interest-free payment options.

This product may not be right for you. We recommend that you read the Instruction for Use prior to purchase by clinking on following link: WIWE Instruction for Use


The WIWE is listed with the Australian Therapeutic Goods Administration (TGA) through our company WIWE Australia as Sponsors. You can view our ARTG Certificate (ARTG Identifier: 294151)